If something has gone wrong

Email help@example.com with what happened and what you'd like us to do. You'll get an acknowledgement within two working days and a full answer within ten. If it takes longer, we'll tell you why and when.

If we got something wrong, we'll say so, fix it, and put you back where you should have been, including refunds where that's the right answer. If we don't think we got it wrong, we'll explain our reasoning properly rather than hiding behind small print.

You can pursue any complaint through your card provider, and nothing in our process limits your statutory consumer rights or your right to take a dispute to court.